Our Services

Our management structure has been carefully crafted to highlight the skills of our management team and the vast amount of hands-on experience we collectively bring to the table. We purposefully foster transparency, strong communication, and a free flow of information throughout the organization, and emphasize accessibility for our clients, with the intention of strengthening relationships and minimizing problems.

The structure that our service delivery model will take is based on the facilities strategy. Operational strategies will include our overall approach making clear the type and quality of space and servicing required to meet objectives. The shape that our dedicated team takes is important as prudent strategy and subsequent structuring will ensure that organization-critical considerations are the primary focus of our management efforts, allotting valuable time to interface with representatives for higher value planning, considerations, and greater transparency.

We understand that Quality Control procedures are integral in maintaining the highest standard of service delivery. Our efforts to streamline and maintain consistent service across our operation have resulted in an improved automated auditing process that provides our clients complete transparency and process involvement. The management teams of both organizations work to determine the measurables and then together assess service standards through regular inspections and audits.

We believe that you cannot change what you cannot measure. Setting and measuring meaningful Key Performance Indicators [KPIs] for each project is an integral part in a properly executed service program.

Green cleaning is healthy cleaning: we have been one of the leaders in looking at ways to create a greener workplace that is safe and healthy for all stakeholders. Our comprehensive Green Cleaning Policy coupled with our certification as a CIMS-GB accredited organization ensures our ability to work with clients to implement their green initiatives. We support our policy with a sustainability purchasing policy and ongoing co-worker training in green cleaning innovations.

Our familiarity with LEED requirements in support of greater oversight, thoroughness and stricter environmental requirements is invaluable when helping client achieve specific LEED targets across a diverse number of areas, such as light pollution reduction, emissions reductions, etc.

We believe quality service begins with quality people, trained well. Managing the consistency of on-going and regular training of more than 2500 employees across the country is managed by our Human Resources and Training departments. All co-workers receive initial and on-going training for provincially mandated Health & Safety certifications, in product and equipment usage, in service methodologies, and in customer relations.

We have built excellent relationships with many of the largest suppliers for products and state-of-the-art equipment in Canada, giving us strong purchasing power. This allows us to offer our services, and associated products and supplies, at competitive pricing across the country, a practice currently evident with many of our national accounts. Whenever possible, these favorable cost savings are passed on to our clients.